As we look forward to the new year and the new decade, it’s time for business leaders to identify how they want to drive their organization into the future. What new technologies, tools, processes—and, quite frankly, people—do you need to better serve your clients, stakeholders, employees, and community?
For 8 in 10 organizations, digital transformation has been a focus within the past five years. Meanwhile, 84% see innovation as key to success. So it’s likely either transformation or innovation will reach your whiteboard as a top initiative in 2020. But what do these terms really mean in practice? Aren’t they kind of synonymous? Well, not really. Once you dig into the meat of digital transformation, you realize it could lead to innovation. And if you can truly innovate, chances are you’ll need to transform your digital operations to follow through.
Where should you focus your efforts? That depends on the state of your IT and application teams along with your overall mission.