We return to our ongoing series introducing you to the great team that makes your IT infrastructure sing. This week, meet Andrew Long, Global Service Center Team Lead. As a GSC Lead, Andrew makes sure the front lines are ready to quickly respond to your support inquiries.
I work out of the Cheyenne headquarters. I grew up in central Colorado and moved to Denver after I graduated high school, and then to Cheyenne in 2007.
I try to support the local music community by going to shows at the local record store. Paramount Café makes some pretty good coffee, and Lyons Park is a good place to just wander aimlessly.
About 18 months, though I did some basic tech support at my previous job helping customers troubleshoot our “digital e-reader devices.”
Somewhere around the tail end of the Apple IIe computers life.
I really enjoy trying to solve Linux issues, since I’m still relatively new to it. Server audits on the other hand…*shudder*
Playing guitar is my biggest passion. Collecting records is also a favorite hobby. My fiancée and I are planning on doing some camping in the area as well as in Colorado.
Coffee. Black, and enough to give a horse heart palpitations. Usually until around 1PM when I switch to iced tea to take the edge off.
Star Wars about 98% of the time. I’ve been hooked on the original trilogy, books, and the video games since I was about 10. I have been known to binge watch Star Trek: The Next Generation for days at a time though.
I’ve been exposed to something new almost every day since I started here. There’s a lot of software and concepts that I didn’t know existed until I came on board, and adapting to it has been a fun challenge.