Let's Talk About Your Cloud

Complete the form below and a team member will reach out to discuss cloud options.

 

What Does Hear from a Human Mean?

You can say goodbye to long periods spent waiting for a response to your e-mail or ticket. The Global Service Center will help pinpoint your problems and fix any potential underlying infrastructure issues.

Complimentary support covers:

• Troubleshooting for virtual data centers, virtual machines, and supported firewalls

• Configuration and setup of virtual data centers

Hear from a Human Support

Additional fees or a Managed Service contract may be required for:

• Problem resolution for virtual machines

• Virtual machine set up and configuration

• Physical server installation, set up, or configuration for hybrid cloud deployments

• Third party firewall or load balancer troubleshooting, configuration, or set up

 


For cloud customers, Green House Data customer service represents significant cost savings. Many providers charge hundreds or even thousands of dollars for support each month — even just to get 24 hour service. At Green House Data every customer can access the Global Service Center 24/7/365.

  Amazon Web Services Microsoft Azure Google Cloud Platform Green House Data
Support Tiers Basic, Developer, Business, and Enterprise Developer, Standard, Professional Direct, and Premier Basic, Development, Production, and Platinum None - all customers receive the same service levels

15 Minute Response Time

Enterprise tier only

Cost: $15,000 or 10% of AWS usage between $10,000 and $15,000

Premier tier only

Cost: custom pricing

Platinum tier only

Cost: custom pricing

Included for all customers
Phone Support

Business or Enterprise tier

Cost: at least $100 per month, or 10% of usage up to $10,000

Standard, Pro Direct, or Premier tier

Cost: at least $300 per month

Production or Platinum tiers

Cost: $350 / user / mo. or 9% of use up to $150k

Included for all customers
24/7 AvailabilityBusiness or Enterprise tierAll tiers except DeveloperProduction (critical issues) or Platinum tiersIncluded for all customers
Account ManagementEnterprise tier onlyProfessional Direct (pooled) Premier (dedicated)Platinum tier onlyIncluded for all customers
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